Please give 24 hour notice if you cannot make your appointment, you can call us at (203) 250-0703 or email at TheMassageStudioCT@yahoo.com this gives us enough time to fill this time slot. Every appointment must require a credit/debit card to book any services here at The Massage Studio LLC.
A non refundable security deposit of 50% the service(s) booked will be charged prior to booking, that deposit will reflect on your bill at the end of your treatment. Deposit will transfer when and if you reschedule your appointment. No call - no shows and late cancellations will result in forfeit of your deposit. NO EXCEPTIONS.
Body Contour packages are to be paid in full before first session, no call- no show or late cancel will cause you to lose treatment for that day. No refunds.
Grandfathered members credits are only good for the month, they do not roll over. No show or late cancels will result in loss of massage credit for the month. Members are able to gift their credit to a friend to take their place.
Coupons are good for first time guests ONLY, we DO NOT under any circumstances extend coupon expiration dates, we give 120 days (4 months) for groupon customers to come in and redeem voucher, after expiration day it is worth the amount customer purchased it for and can only be used for exact service listed on the voucher.
Online marketing discounts or coupons have to be booked via the link provided.
We appreciate your understanding, missed appointments affect our therapists cost significantly, it is important that our therapists are compensated for reserved appointment time slots.
Late arrivals will not receive extension beyond scheduled time. Please make sure to arrive 5 minutes before your appointment time if you are a new client and need to fill out a quick client intake form.
Please make arraignments prior to your visit for the little ones. No children will be allowed in treatment rooms, or alone in waiting areas. Please come in for your treatment alone. The Massage studio and employees have the right to refuse service for any reason.